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If you wish to return an item or a refund for any reason, you can, provided you return the product within 30 days from the date of purchase. The product has to be returned in the condition you received it in and in its original packaging. Unless the product is defective (as determined at REFURB.io's sole discretion) the return will be subject to a 15% restocking fee of the purchase price. If the product is missing items that originally shipped with it or in a different condition than shipped, the return may be rejected and no refund given. Please note, there are no refunds for any of the add-on products.
The return shipping to all customers within Provinces of Canada is free excluding, Northwest Territories, Nunavut and the Yukon, where the original shipping fees charged when the order was placed are non-refundable. A pre-paid return shipping label will be electronically sent to you from either UPS or Canada Post that you will need to affix to your shipment and you will need to drop it off at your corresponding local postal office for delivery. It will contain your RMA # on it but you should also write this RMA # on the boxes you are returning.
We have some items that are bundled with Office Home & Student 2019/2021. If the seal is broken, product key is non-refundable and is valued at retail of $189.
The manner of refund will be returned to the original method of payment used at time of purchase.
Please keep in mind REFURB.io will not accept returns to our warehouse without approval. You will need to be issued an RMA # and a shipping label (which will be sent to you electronically) prior to sending the product back for refund or products that are under Warranty for repairs.
In order to get an RMA # and return shipping label, please contact 1-844-5- REFURB (1-844-573-3872) and talk to a member of our Customer Care Team (9:30 AM–5:00 PM EST Monday-Friday excl. Canadian Holidays). You may also use the Contact Us form to select Returns & Warranties or email rma@refurb.io.
Please have a copy of your emailed receipt (as you may be asked for it) along with knowing your Order #, Date of Purchase, SKU # and Serial # on the product.
Product will be inspected upon receiving it prior to doing any Warranty repair or a processed refund takes place. This process can take 3-5 business days and may extend during certain periods of the year. Any refunds that REFURB.io may issue against Credit Cards can take on average 5-7 business days to post however, depending on your banking institution may be subject to longer. Please follow up with your payment card issuer in the case of any concerns or understanding their timing.
*Some conditions may apply. Any damages must be reported within 14 Days of receiving the unit or it may not be returned or refunded. Please read our Warranty page for more details.