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REFURB.io will provide standard One Year of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page. B-Grade units, Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty.
The REFURB.io Warranty will cover all costs related to parts and labor that are associated with in-house repair of defective hardware. Accidental damage is not covered. This Warranty only applies to customers within Canada and the continental United States (No warranty available for Alaska, Hawaii & Puerto Rico). Products may not be returned for credit or refunds. We highly recommend that you retain the box and packing materials the unit comes in should you need to ship the unit back for any Warranty needs. Computers shipped to REFURB.io with inadequate packaging are deemed potentially damaged and may restrict any and all future Warranty support for that computer. REFURB.io will not provide reimbursements for unauthorized third-party repairs.
Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase, must be removed prior to returning to REFURB.io. If any such unauthorized third-party parts are returned with a computer for Warranty service, REFURB.io will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.
REFURB.io is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, REFURB.io will not be liable in any way. It is the responsibility of the user to make regular backups of important data. The REFURB.io Warranty will apply only to machines purchased for your use and cannot be transferred.
Please keep in mind REFURB.io will not accept returns to our warehouse without approval. You will need to be issued an RMA # and a shipping label (which will be sent to you electronically) prior to sending the product back for refund or products that are under Warranty for repairs.
In order to get an RMA # and returns shipping label, please contact 1-844-5- REFURB (1-844-573-3872) and talk to a member of our Customer Care Team (9:30 AM–5:00 PM EST Monday-Friday excl. Holidays). You may also use the Contact Us form to select Returns & Warranties or email rma@refurb.io.
Any damages must be reported within 14 Days of receiving the unit or it may not be returned or refunded.
IMPORTANT NOTES:
1) Proof of purchase: please send us a full copy of this document mentioning order number, date of purchase, your shipping address, and make/model of the computer. With this, we can determine when does the warranty end for this order.
2) Serial numbers of the affected units, this number will be listed on a 2” x 2” white sticker affixed to the body of the computer as well as the box that it came in.
3) Reason for RMA request: We would like to know what problem you have experienced so that we can proceed with solution accordingly. (ex: part replacement, full replacement, refund or repair)