Frequently Asked Questions

A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.

All units are tested by our expert technical & production team before being made available for purchases.

You can check the eligibility of any offers on our home-page, we also send out regular e-mailers to our registered customers updating them on any new offers. You can click here to register with us to receive updates.

Each unit has a max amount a customer can order online. This can be changed through request. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care.refurb.io and we can respond within 48 hours on your bulk request.

You can contact our customer service department for any concerns relating to the order. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care@refurb.io and we can respond within 24-48 hours on your query.

We offer various payment options to our customers via Visa, MasterCard, Discover, PayPal and Sezzle Finance.

An automatic email is sent to confirm the order once you have submitted and paid for the order. 

You can contact our customer service department should there be any concerns with your order confirmation. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care@refurb.io and we can respond within 24-48 hours on your query.

All orders are only placed online  For Canada: ca.refurb.io. For USA: us.refurb.io

Yes, as per the policy a replacement can be availed if the product you ordered is in stock and is available with us. Customers would have to request a replacement with our customer service department. We follow a simple rule of first offering the customer a repair service for their product. If we cannot fix the device, we will provide a replacement.

We have a dedicated RMA team which takes care of Repairs, Exchanges, Shipping and Refunds. They can be reached on 1-844-5-REFURB (1-844-573-3872) or write to us on rma@refurb.io and we can respond within 24-48 hours on your query. If we cannot fix the device we will provide a replacement.

Unfortunately, there is no Gift Wrap option available.

Units are listed as Grade A unless stated in the description. Our Grade A product standard does not have and major or minor functional defects. However, there are certain features of a unit we do not guarantee. We do not guarantee the product to come with additional features (i.e. Webcam, touchscreen, Bluetooth, back-lit keyboard, fingerprint scanner) unless it is written in the descriptions.

We have reviews under every product written by our customers. You can also visit our review page to read what our customers have to say about our services and products.

We are ISO 9001 Certified, as well as, Microsoft Authorized Gold Certified Partner and Microsoft Authorized Refurbisher. We have been in this business over a decade and have provided our services to over 50k customers. We value every customer who buys from us and ensure that they get the best buying experience through us.

We do not offer any exchanges. We offer refunds or replacement on the product purchased.

Monitors, Desktop, Laptop, Combo’s (Desktop and monitor), Electronics (Bluetooth speakers), Accessories & parts (Hard drive, RAM, Printer, Carts).

No, you cannot modify the order after you have made the final purchase, you would need to request a cancellation.

We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, customer must notify us immediately within 2-3 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.

You can request a refund, however if the unit is not defective the refund is subject to our 15% restocking fee. In addition, if the unit is not defective, REFURB.io will not take the unit back for repair or replacement.

For all inquires please send us an email at care@refurb.io or use call us on 1-844-5-REFURB (1-844-573-3872). We will do our best to help you out in case of any query.

Laptop comes with a Power Adapter. Desktop systems come with a Power Cable, USB keyboard and USB mouse. USB Wi-Fi adapter is included where applicable.

The batteries are refurbished and tested. They come with a warranty of 3 months.

No. We do not compare our prices with our competition.

No, we are sorry, you cannot use a coupon code or discount amount after placing the order.

No, we are sorry that feature is not available. The units are sold preassembled. Some units may have different variations but if you do not see a unit with the specification you are looking for, it means we do not sell the unit with that.

REFURB.io does sell parts in our Accessories and Parts section.

You can call the customer service line that is on the warranty card. You can also contact us For all inquires please send us an email at rma@refurb.io or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. Telephone: 1-844-5-REFURB (1-844-573-3872)

Hours of Operation: 9:30 AM –5:00 PM EST Monday-Friday excl. Canadian Holidays

As per our warranty, we are not liable for any data left on a unit being returned for warranty service.

Our representative issue an RMA number when they receive a complaint. You can call our customer service line and provide the RMA number for an update.

Start by clicking https://ca.refurb.io/account/login and type your email or click on Forget Password. you will receive an email with instructions on how to proceed further.

Unfortunately, we do not offer any services post-warranty period.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Unfortunately, we only offer a one-year warranty or a 90-day warranty on certain items. To know more about our Warranty policy please click on the link.

Warranty cards are included with all units when shipped from our warehouse. The invoice / order confirmation emails can also be used to claim the warranty.

We only replace or exchange units that are the same model and specifications. We do not offer any upgrades.

We will provide standard One Year of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.

Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty. Any damages must be reported within 14 days of receiving the unit or it may not be returned or refunded. For all inquires please send us an email at rma@refurb.io or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. Telephone: 1-844-5-REFURB (1-844-573-3872) Click here to see more about our Warranty policy.

We are sorry, we do not offer support for units outside of warranty.

Requests for order cancellations must be received by REFURB.io within 24 hours of placing your order (excluding Weekends and Holidays) for REFURB.io to use best efforts to action the cancellation request. If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. 

For all inquires please send us an email at care@refurb.io or use call us on 1-844-5-REFURB (1-844-573-3872). You can click here to know more about our cancellation policy.

Requests for order cancellations must be received by REFURB.io within 24 hours of placing your order (excluding Weekends and Holidays) for REFURB.io to use best efforts to action the cancellation request. 

If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. All customers who have requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund.

Please note that we are unable to change any information on an order that has been placed. If an error is made on your order from the customers end, it will require a cancellation request and standard fees will apply. To know more about our cancellation policy please click here.

On order cancellations, refunds are processed once we have received the confirmation on order cancellation. It will take within 7-10 business days. However, it may take 10 -12 business days to reflect in your account.

At the moment, we have delivery options across Canada. To know if a product can be delivered to your location, please check with your postal code on our final order page. To know more about our shipping details please click here.

Our return policy is 30 days after the customer receives the unit. If the unit is not defective (Buyer’s Remorse) we will still accept returns; however, the refund will be subject to a 15% restocking fee. Refunds are only issued through the original payment method and all returns must have an RMA case number.

No, we do not provide additional boxes for returns. As stated in our warranty page, customers need to send back units in the boxes they received the unit it.

Unfortunately, due to shipping policies all orders must be shipped to the customer. The option to pick up a product from the hub or the warehouse is not available at the moment.

We are sorry. We do not have field technicians to come and repair customer’s unit. You can call our customer service and discuss your concern. They will provide an RMA number for you to send your device back to the company.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Unfortunately, we do not offer express shipping. Standard shipping is the only shipping option we provide.

We do no charge for shipping to Canadian Provinces but do charge for Territories.

Most in-stock items will be processed at our warehouse within 2 business days of ordering; however, some orders may take up to 4 business days to process and longer. In such cases our customer service department will get in touch with you. To know more about our shipping details please click here.

We are sorry we do not provide this feature in the delivery system. Once the product is ordered it will be shipped out in 2-4 business days depending upon the order.

Only one delivery attempt is made. If no one can be reached for a signature a note is left indicating when and where to pick up the package.

You will receive an email with your tracking number once your order is processed and shipped.

Microsoft Authorized Refurbishers (MAR) offer Desktop PCs, Laptop PCs, Tablets, Smartphones and Servers.

No, it will have a MAR COA (Certificate of Authenticity) or GML (Genuine Microsoft Label) if it has been through the MAR licensing program. See how to tell »

See how to tell »

If they are from a good refurbisher you should expect them to have a similar or often better reliability than a new device. This is because they have been successfully working before they were refurbished and have since been retested and reconfigured using later technology with newer software updates.

Each MAR will have their own warranty policy. You should look for at least a one year warranty either directly with the MAR or with the reseller of the MAR device. Some MARs offer 3 year warranties. A few even offer longer warranties than 3 years.

If you buy a non-MAR refurbished device make sure you know:

• Where the software came from
• Whether it is a legal license and how can they be sure it is not counterfeit
• What checks they have done to ensure it does not contain viruses and malware that steals your confidential data
• Whether it qualifies for updates and upgrades from Microsoft

No. The Microsoft Registered Refurbisher Program (RRP) is for smaller refurbishers. They do not have a Microsoft account manager, direct access to Microsoft engineers trained specialising in refurbishment etc.