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Most in-stock items will be processed at our warehouse within 2 business day of ordering however, may be subject to up to 4 business days depending on stock and order volume. We do not process orders on weekends or major Canadian holidays. We ship out of our facility located in Mississauga, Ontario.
Once your order has processed, you will receive an email notification to track shipment. Keep in mind, it may take 24-48 hours for tracking information to update on courier’s website.
All orders will ship via UPS or Canada Post standard shipping. Standard shipments will arrive within 2-6 business days after leaving our warehouse. Depending on your location you may be subject to delays.
REFURB.io delivers to customers within all Provinces & Territories in Canada. For all Provinces, shipping is free. For Northwest Territories, Nunavut and the Yukon, we only offer a Paid Expedited shipping option in which, will be calculated at checkout. We do not deliver to P.O. Boxes. We reserve the right to cancel orders in cases where destinations are to remote areas subject to courier surcharges or otherwise cost-prohibitive to service.
Should you order multiple laptops, desktops and/or combos, please be mindful your order may process in a split shipment. In cases of a split shipment, once you receive an email notification with your tracking number, please reach out to our customer service department for more information on alternate tracking numbers and possible expected delivery dates should that information be available. All split shipments will follow the standard shipping timelines of 2-7 business days.
Upon delivery, be sure to verify your order. If you notice any issues or discrepancy please notify our Customer Care Team within 60 days of your order date through the Contact Us form, emailing care@refurb.io or calling 1-844-5-REFURB (1-844-573-3872) from 9:30 AM–5:30 PM EST Monday-Friday excl. Canadian Holidays.