Most in-stock items will be processed at our warehouse within 2 business day of ordering; however, some orders such as Desktops may take up to 2-4 business days to process and longer if they are back-orders. We do not process orders on weekends or major Canadian holidays. We ship out of facility in Mississauga, Ontario.
Orders will ship using UPS. Standard shipments will arrive within 1-5 business days of leaving our warehouse and Express shipments will arrive within 1-2 business days of leaving our warehouse.
Refurb.io delivers to customers within all Provinces & Territories in Canada. For Northwest Territories, Nunavut and the Yukon, only Express shipping is allowed. We do not deliver to P.O. Boxes. We reserve the right to cancel orders in cases where destinations are to remote areas which may be subject to UPS' Extended Area Surcharge or otherwise cost-prohibitive to service.
Tracking information will be emailed to you after the product has shipped. After receiving your UPS tracking #, it may take 1-2 business days for the UPS.com website to update with tracking activity, so please be patient.
Refurb.io may have free shipping promotions using a promotional code, the limitations of these codes are as follows. They are always limited based on geographies, package weight or shipping price especially if the cost of shipment is beyond a reasonable average shipping charge. To check if the promotion works for you, select your item add it to cart and use the promotional code before adding in your credit card information, this will guarantee if the promotion works for your address. As always any promotional codes can only be used once per order.
Upon delivery, be sure to verify your order. If you notice any issues or discrepancy please notify our Customer Care Team immediately through the Contact Us form, emailing firstname.lastname@example.org or calling 1-844-5-REFURB (1-844-573-3872) from 9:30 AM–5:30 PM EST Monday-Friday excl. Canadian Holidays.